Implementation

Six-phase rollout. Two to eight weeks.

HEMA's structured rollout deploys an enterprise platform on the timeline of a focused project — not a multi-year transformation.

HEMA implementation team walking into a project kickoff with laptops

01.Week 1

Assessment

Map your operations, modules, and tenants. Define success criteria with your team and ours.

02.Week 1–2

Configuration

Workspace setup, RBAC, branches, warehouses, payroll rules, statutory codes, integrations.

03.Week 2–4

Data migration

Employees, master items, customers, opening balances and historical records — validated and reconciled.

04.Week 3–5

Pilot testing

Run a real branch on HEMA in parallel. Validate workflows, edge cases and reports.

05.Week 4–6

Training

Role-based training: ops, finance, HR, warehouse, field sales, admins. Playbooks and SOPs.

06.Week 6–8

Go-live

Cutover, hypercare and continuous tuning. Expand to additional modules or tenants on cadence.

Legacy ERP

12–24 months

Multi-year programs, large consulting teams, big-bang cutovers, and disruption to day-to-day operations.

HEMA

2–8 weeks

Guided, phased rollout. Pilot in parallel, train by role, go live with hypercare — then expand at your pace.

Plan your rollout See pricing tiers

Roles & responsibilities

Clear ownership at every phase.

Workstream	HEMA team	Your team
Solution design	Lead	Approve
Configuration & RBAC	Lead	Review
Data migration	Execute	Validate & sign-off
Statutory setup (PF/SSF/TDS/VAT)	Configure	Confirm codes
Integrations	Build	Provide credentials
UAT & training	Facilitate	Lead with super-users
Go-live cutover	Operate	Communicate to staff
Hypercare (30 days)	Lead	Escalate issues

Data migration

Your history, intact.

We bring across years of operational history — not just opening balances — so your reports remain comparable from day one.

Employees & payroll

Personal records, contracts, salary structures, statutory IDs, leave balances, last 24 months of payslips.

Inventory & items

Item masters, batches, serials, warehouses, BOMs, opening stock with valuation method preserved.

Customers & vendors

Party masters, credit terms, GST/PAN/VAT IDs, contact trees, open AR/AP balances aged correctly.

Financial history

Chart of accounts, opening trial balance, last fiscal year transactions for comparatives.

Training tracks

Role-based, in your language.

Administrators

8 hrs

Tenant configuration, RBAC, integrations, audit log review, backup/restore.

Finance & HR

6 hrs

Payroll runs, statutory filings, invoicing, expense workflows, period close.

Warehouse & ops

4 hrs

Goods receipt, dispatch, batch & expiry workflows, cycle counts, returns.

Field sales

3 hrs

Mobile check-in, order capture, route planning, collection, expense submission.

Approvers & managers

2 hrs

Approval queues, dashboards, escalation rules, exception handling.

Super-users (train-the-trainer)

12 hrs

Deep configuration, custom reports, end-user enablement, change management.

Support & SLAs

The response targets we sign to.

Severity	Definition	First response	Workaround
S1 — Critical	Production down or data at risk	15 minutes	4 hours
S2 — High	Major function impaired, no workaround	1 hour	1 business day
S3 — Medium	Function impaired, workaround exists	4 business hours	5 business days
S4 — Low	Question or cosmetic issue	1 business day	Next release

Enterprise tier adds 24/7 coverage, named CSM, quarterly business reviews and 99.95% uptime SLA.