Customers

Operators running their day on HEMA.

Across workforce, inventory, finance and the field — these are the people HEMA was built for, and the changes they've felt.

120+
Active tenants
9,400+
Daily mobile sessions
₨ 2.1B
Annual GMV processed
99.97%
Trailing 12-mo uptime
P
Priya
HR & Operations Manager · Workforce
Before HEMA

Spent weeks each month reconciling attendance, leave, overtime and payroll across multiple spreadsheets.

With HEMA

Manages everything in one seamless workflow. Time saved, errors eliminated, no more month-end fire drills.

−85%
Time on reconciliation
0
Spreadsheet handoffs
A
Anita
Warehouse Manager · Inventory
Before HEMA

Struggled with expired stock, misplaced batches and chaotic recall workflows.

With HEMA

Uses expiry dashboards, batch alerts, FIFO dispatch and recall workflows to gain early control and avoid costly losses.

99.4%
Stock accuracy
−92%
Expiry losses
M
Mohammed
Regional Distributor · WhatsApp commerce
Before HEMA

Phoned in reorders during the day, lost track of invoices and dispatch status.

With HEMA

Reorders at night over WhatsApp, receives invoices and dispatch updates automatically. Cash-flow visibility transformed.

Reorder frequency
Same-day
Invoice delivery
R
Rajan
Field Sales Executive · Sales & territory
Before HEMA

Paper diary, endless phone calls, paper expense receipts, no live stock visibility.

With HEMA

GPS route planning, digital check-ins, live stock ordering, instant expense submission — all from his phone.

+38%
Visits per week
Real-time
Stock visibility
Case studies

The operations behind the numbers.

Distribution
Himalaya Trading Co.

Closed the month-end gap from 11 days to 2

Six-branch FMCG distributor unified payroll, inventory and credit-aware sales on HEMA. Field reps reorder via WhatsApp.

Manufacturing
Annapurna Foods

Cut expiry write-offs by 92%

Batch and expiry workflows surfaced near-expiry stock weeks earlier. FIFO dispatch became the default, not the exception.

Retail
Kantipur Pharma Chain

32 outlets on one operating system

Centralized item masters, branch-level reorder rules, and statutory billing across the chain. Audit prep dropped from weeks to hours.

Services
Everest Logistics

Field productivity up 38%

GPS-routed daily plans, mobile dispatch confirmation and live POD capture replaced paper run-sheets.

Healthcare
Bagmati Diagnostics

Payroll & statutory automated for 480 staff

PF, SSF, TDS calculated and filed from one workflow. HR closed the cycle 72% faster, with zero rework.

Wholesale
Pokhara Trade House

3× B2B reorder frequency

Authenticated WhatsApp ordering with instant invoices and dispatch updates re-engaged dormant accounts.

In their words

What operators tell us six months in.

"We replaced four tools and one spreadsheet stack. The month-end close is the easiest day of the month now."
S. Rajbhandari
CFO, Himalaya Trading Co.
"The mobile app is what won the team over. Field reps stopped calling the office for stock — they just check the phone."
B. Gurung
Head of Sales, Everest Logistics
"WhatsApp ordering tripled reorder frequency. Customers love it, and we love that every order is logged with an invoice."
M. Karki
Owner, Pokhara Trade House

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