Contact
Talk to the HEMA team.
We respond within one business day. For urgent rollouts, mention your timeline and we'll prioritize.
Office
Kathmandu, Nepal
Infonity Group Pvt. Ltd.
Email
info@infonitygroup.com
Web
infonitygroup.com
Sales
sales@infonitygroup.com
Reach the right team faster
Routing, not a queue.
Sales & demos
sales@infonitygroup.com
Pricing, scoping, rollout planning, security packs.
Customer support
support@infonitygroup.com
Bugs, configuration help, integrations, account issues.
Security
security@infonitygroup.com
Vulnerability reports, DPA requests, audit documentation.
Partnerships
partners@infonitygroup.com
Resellers, implementation partners, technology integrations.
Response targets
When you'll hear back.
- Sales inquiries
- Within 1 business day
- Existing customer — S1
- 15 minutes, 24/7 (Enterprise)
- Existing customer — S2
- 1 hour, business hours
- General questions
- Within 2 business days
Office hours
Kathmandu, Nepal (NPT, UTC+5:45).
- Sunday – Friday
- 9:00 – 18:00 NPT
- Saturday
- Closed (on-call only)
- Enterprise on-call
- 24 / 7 / 365
- Holidays
- Posted on status page